Quality of Patient Care has become a major indicator in Public ranking of Healthcare facilities. Providing culturally appropriate care to Hispanic patients improves their satisfaction levels and has a significant impact on HCAHPS and other patient satisfaction survey results.
How are Hispanic Patients impacting your HCAHPS results?
Public reporting of quality measurement tools such as HCAHPS has increased the importance of not only providing the highest quality of care possible but looking for ways to improve survey results in order to differentiate your Hospital from others. Due to language and other barriers, Hispanic patients may be negatively impacting your overall survey results. Let the Healthcare experts at THS conduct an assessment in order to determine ways you can improve your Hispanic patient satisfaction results.
Is your Hospital ready for proposed New Joint Commission Requirements?
Proposed Joint Commission New and Revised Hospital Requirements address qualifications for language interpreters and translators, identifying and addressing patient communication needs, collecting race and ethnicity data, collecting language data, and providing language services. THS can assess your Hospital’s readiness for these proposed requirements and can recommend solutions to help you become compliant ready.
Is your Hospital Hispanic Friendly?
Establishing trust with your Hispanic patient population can be a challenge for Hospitals. For many Hispanics, procuring healthcare services in the U.S. is a stressful and frightening experience. THS offers a "Hispanic Friendly Assessment" through which Hospital leadership and staff will be able to build trust, improve communication and safety and ultimately have better outcomes for Hispanic patients.
